FAQ

In Store and Online Purchases


Where are the products in store made?


Most of our products are private labeled. We do our best to provide the highest quality product for our customers. We believe in making sure every stitch helps you look your utmost best. Although we have our own private label brand, we partner with other companies that also believe in providing products that serve of great function to our client's lifestyle.



How do I secure my purchase online?


Your purchase is only secured after you’ve made a payment.



I don’t see the product I want to purchase online anymore, is it possible that it is still in stock?


When an item is no longer online, it means that we no longer have the item in stock or it has been discontinued. Customers are always welcome to contact us for further assistance.



How do I return or exchange my product?


If your purchase was made online, please replace the shipping label with a return label that will be included with your package. Ship your return within 14 business days after package arrival. If the purchase was made in store, you have 14 business days after date of purchase. All exchanges must be made within 30 days after purchase. Any item that is returned or exchanged must be unworn, unused, and unwashed.



What kind of payment is accepted?

For online purchases we accept Visa, Mastercard, and American Express. All in store purchases can be paid with Visa, Mastercard, American Express, Checks, Cash, and Gift Certificates.



If I purchase a gift certificate and want it mailed, how do I know the person received it?


Mail gift certificates take up to 7 business days. Please contact us if you would like an email confirmation.



Custom Orders


Why can’t I make a custom order purchase online?


Custom clothing is an experience we want to give to our clients in person. It is important for the client to feel the fabrics, visualize and decide on different style details, and get the right measurements.



What is the process of getting custom clothing ?


Clients will come in and be paired with a Style Consultant. The Style Consultant will ask the customer questions regarding their personal style, preference on fit, and the overall fashion goal. As the Style Consultant gains a better perspective of the clients ideal look, he or she will then present fabric books that tailor to the customer’s preference. Once fabric is selected, clients will go through different style details, this can be sizing in cuffs, collars, embroidery etc. Style Consultants will then take the customer’s garment measurements. We ask for a 50 % deposit on all custom orders at time of consultation.   



After I have placed my custom order with a Style Consultant, when will I be able to pick up my order?


Custom shirts take about 4 weeks and custom suits take about 5-6 weeks. If there is a rush order, please contact our showroom and speak with a Style Consultant.



Do I need to make an appointment?


We encourage all of our customers to make an appointment. However, customers are always welcome to walk-in.




Services


Do you provide alteration services for men and women?


We are your one stop shop when it comes to clothing. All apparel purchased in store is eligible for free alterations. Please contact our showroom for further details.




Didn’t see a question you had? Please contact us at 770-458-8682 or at Team@hktclothiers.com